ORDERING & PAYMENT

  • HOW DO I MAKE A PURCHASE?

    Purchasing from SAINT is easy: browse the products via the top menu sections or click on the search icon (top right) and enter a keyword(s) to search for a specific item or feature. When you have selected an item you wish to purchase, click "Add to Cart". To complete the purchase, click on the shopping cart icon on the top right hand corner of the screen. This will take you through to the checkout process, where you will enter your shipping address and payment method.
  • DO I NEED AN ACCOUNT TO PLACE AN ORDER?

    You don't need an account to complete a purchase. However, if you register with us and you will be able to enjoy the following benefits through your SAINT account:

    - Create a Wish List of your favourite Saint products
    - Save your address and card details for faster shopping
    - Manage your account details, order history, email preferences and see your order status.
  • WHAT PAYMENT METHODS DOES SAINT ACCEPT?

    We accept Visa, MasterCard, American Express and PayPal. When selecting this PayPal at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will return to SAINT.CC for your order confirmation.

    At SAINT, your personal online security is important to us. We use the latest SSL encryption technology to protect any information you input from interception by outside parties. All orders are processed through a secure checkout system provided by Stripe and PayPal. SAINT is committed to maintaining the highest levels of security and protection against fraud with the latest security technologies to ensure that your credit card information, contact information and shipping/billing information are confidential and safe.
  • WHAT CURRENCY WILL I BE CHARGED IN?

    We identify which region you are shopping from and all pricing and transactions are in your local currency:

    AUSTRALIA: $AUD
    USA: $USD
    CANADA: $CAN
    GREAT BRITAIN: £GBP
    EUROPE: € EURO
    CHINA: ¥ YUAN
    HONG KONG: $HKD

    JAPAN: ¥ YEN

    If you are shopping from a country not listed above pricing and transactions will be in $USD.
  • WILL I HAVE TO PAY TAX AND DUTIES?

    All orders are shipped from AUSTRALIA.

    AUSTRALIAN ORDERS: All Australian orders are GST inclusive.

    INTERNATIONAL ORDERS: Import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary by country. If you have any questions related to customs charges you are advised to contact your local customs office.
  • CAN I CHANGE AN EXISTING ORDER?

    It is not possible to remove or add items to an existing order or combine orders. If you would like to change your order or have all your items delivered together, you will need to cancel your order(s) and place a new order which contains the items you require. Note orders can only be cancelled if they haven’t already been processed for dispatch.
  • WHERE IS MY ORDER?

    We aim to dispatch all orders within 24 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, SAINT is not responsible for any delays caused by destination customs clearance processes.

    Once your order has been shipped, you will receive email confirmation of your order, shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting 'My Account' followed by 'Order Status'. If you are not registered, sign up now so you can track future orders.
  • CAN I CANCEL AN ORDER?

    You may cancel an order at any time before the order ships. If you wish to cancel your order please contact SAINT Customer Service on +61 3 9417 6491 or fill out a return request using the Customer Service contact form. If your order has already shipped you can request a Return Authorisation for the products you do not wish to keep once you receive your order.
  • PACKAGING

    All SAINT orders will be delivered in our signature SAINT packaging.
  • GIFT ORDERS

    If your order is a gift please select the IS THIS A GIFT option under Shipping Method in the checkout. This will identify the order as a gift and we will not ship invoice information with the order. You will also be able to enter an optional Gift Message.

    All SAINT orders will be delivered in our signature SAINT packaging.
  • YOUR ACCOUNT

    Register an account with us to enjoy the following benefits through your SAINT account:

    - Create a Wish List of your favourite Saint products
    - Save your address and card details for faster shopping

    - Manage your account details, order history, email preferences and see your order status.

    To create an account, simply select the ACCOUNT icon on the top navigation bar and then SIGN UP to enter your details.
  • I'M HAVING TROUBLE SIGNING IN

    If you have trouble signing into our website, first check the specific text of the error message you received.The most common problem is a misspelled email address or password (ensure your CAPS LOCK is off). If you have forgotten your password, change it here or simply click here to automatically be sent your password. For security reasons we are unable to send your password via email.
  • WEBSITE SECURITY

    To help ensure that your shopping experience is safe, simple and secure SAINT uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration.

    You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with 'https:' instead of the normal 'http:'. This means that you are in secure mode.