FAQ’S

    • HOW DO I MAKE A PURCHASE?

      Purchasing from SAINT is easy: browse the products via the top menu sections or click on the search icon (top right) and enter a keyword(s) to search for a specific item or feature. When you have selected an item you wish to purchase, click "Add to Cart". To complete the purchase, click on the shopping cart icon on the top right hand corner of the screen. This will take you through to the checkout process, where you will enter your shipping address and payment method.
    • I'M HAVING TROUBLE SIGNING IN

      If you have trouble signing into our website, first check the specific text of the error message you received.The most common problem is a misspelled email address or password (ensure your CAPS LOCK is off). If you have forgotten your password, change it here to automatically be sent your password. For security reasons we are unable to send your password via email.
    • DO I NEED AN ACCOUNT TO PLACE AN ORDER?

      You don't need an account to complete a purchase. However, if you register with us and you will be able to enjoy the following benefits through your SAINT account:
      - Create a Wish List of your favourite Saint products
      - Save your address and card details for faster shopping
      - Manage your account details, order history, email preferences and see your order status.
    • WHAT PAYMENT METHODS DOES SAINT ACCEPT?

      ALL REGIONS BUT AUSTRALIA:

      We accept Visa, MasterCard, American Express and PayPal. When selecting this PayPal at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will return to SAINT.CC for your order confirmation.

      At SAINT, your personal online security is important to us. We use the latest SSL encryption technology to protect any information you input from interception by outside parties. All orders are processed through a secure checkout system provided by Stripe and PayPal. SAINT is committed to maintaining the highest levels of security and protection against fraud with the latest security technologies to ensure that your credit card information, contact information and shipping/billing information are confidential and safe. 

      AUSTRALIAN CUSTOMERS:

      We accept Visa, MasterCard, American Express, PayPal and AfterPay (for Australian orders only). When selecting this PayPal at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will return to SAINT.CC for your order confirmation.

      Orders placed by AfterPay are subject to their terms and conditions.

      At SAINT, your personal online security is important to us. We use the latest SSL encryption technology to protect any information you input from interception by outside parties. All orders are processed through a secure checkout system provided by Stripe, PayPal and AfterPay. SAINT is committed to maintaining the highest levels of security and protection against fraud with the latest security technologies to ensure that your credit card information, contact information and shipping/billing information are confidential and safe.

    • POST OFFICE BOXES & FREIGHT FORWARDING?

      Please note that due to our international courier service, we are unable to deliver to Post Office boxes, apart from in the following countries: Australia, Bahrain, Jordan, Kuwait, Lebanon, Qatar, Saudi Arabia and the United Arab Emirates. We do not deliver to forwarding addresses, which includes Aramex addresses.

    • WHAT CURRENCY WILL I BE CHARGED IN?

      We identify which region you are shopping from and all pricing and transactions are in your local currency:

      - AUSTRALIA / NEW ZEALAND: $AUD
      - USA: $USD
      - CANADA: $CAN
      - GREAT BRITAIN: £GBP
      - EUROPE: € EURO
      - CHINA: ¥ YUAN
      - HONG KONG: $HKD
      - JAPAN: ¥ YEN

      If you are shopping from a country or region not listed above, pricing and transactions will be in $USD.

    • HOW MUCH WILL I HAVE TO PAY IN TAX AND DUTIES?

      All orders are shipped from AUSTRALIA.

      AUSTRALIAN ORDERS: All Australian orders are GST inclusive.

      INTERNATIONAL ORDERS: Import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary by country. If you have any questions related to customs charges you are advised to contact your local customs office.
    • DOES SAINT SHIP TO MULTIPLE ADDRESSES?

      You may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.
    • IS MY PACKAGE INSURED?

      All items are insured against theft and accidental damage whilst in transit from SAINT to the shipping address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase then the person who signs for the package confirms receipt and is accountable for the package. This means we are unable to authorise packages to be delivered without a signature.
    • CAN I CHANGE AN EXISTING ORDER?

      You may change an order at any time before the order ships. If you wish to change your order please contact SAINT Customer Service on +61 3 9417 6491 between 10:00 am and 5:30 pm weekdays AEST (GMT+10) or fill out a return request using the Customer Service contact form. If additional or more expensive items are added to your order, we can accept credit card payment for the difference (VISA, MasterCard and American Express).

      If your order has already shipped you can request a Return Authorisation for the products you do not wish to keep once you receive your order.

    • CAN I CANCEL AN ORDER?

      You may cancel an order at any time before the order ships. If you wish to cancel your order please contact SAINT Customer Service on +61 3 9417 6491 between 10:00 am and 5:30 pm weekdays AEST (GMT+10) or fill out a return request using the Customer Service contact form.

      If your order has already shipped you can request a Return Authorisation for the products you do not wish to keep once you receive your order.

    • HOW DO I RETURN OR EXCHANGE?

      Unworn items still bearing the original label and in original packing can be returned within 30 days of receipt for a refund. Simply request a return authorisation number (RA) using the Customer Service contact form and return instructions will be emailed to you. View more information on our returns and exchanges policy here.

    • WILL I RECEIVE A FULL REFUND?

      Your refund will either be issued to the original payment method used to place the order. Shipping costs are not refunded unless your items are faulty.

      INTERNATIONAL CUSTOMERS: customs duties and sales taxes are non-refundable. You may be able to recover these costs by contacting your local customs bureau directly.

      Please note that it can take up to 10 business days for the refund to appear in your account.
    • WHERE IS MY ORDER?

      We aim to dispatch all orders within one business day. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, SAINT is not responsible for any delays caused by destination customs clearance processes. 

      Once your order has been shipped, you will receive an email confirmation of your order, shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting 'My Account' followed by 'Order Status'. If you are not registered, sign up now so you can track future orders.

    • WHAT IF MY PRODUCT IS FAULTY?

      If you receive a damaged or defective item, submit a Return Request using the Customer Service contact form and we will help you exchange or return the item.